Tag Archive for: Dale Carnegie

Personalization

As those who have read my posts before you know that I have read and attended the Dale Carnegie’s programs. In fact I have written about his first principal the 3 C’s before, and you can check it out here. Today I am going to touch on another one of his principals and how I am adapting it to my mortgage business.

His 6th principal in working to become a friendlier person is to remember that a person’s name is to that person the sweetest and most important sound in any language. This is why I strive my best to remember and use people’s name when I am taking with them. It is in that vein that I have signed up for a service called Hyperise that will look to personalize your visit to my website.

Whether you are surfing on your phone or your computer at home, most people are also logged into either their Google account, Facebook or Linkedin. This new service recognizes your name from one of your logged in services and places it throughout my website in the aim of personalizing your experience. I would love to get your feedback on your experience, good, bad or indifferent. Also if you want to try it out on your site just let me know and I can set you up with a free trial.

I look forward to hearing from you in regard to your mortgage needs.

Patrick

p.s- You can click on this link to start the process whenever you are ready. Schedule your meeting with me here.

p.s.s- I should tell you that I am licensed in Nova Scotia Brokerage (2021-3000179) Broker (2021-3000180), Ontario(M18001555) & in British Columbia(BCFSA #504098).

p.s.s.s You can download my new mortgage app here

Quickly & Emphatically

Dale Carnegie said it best when trying to win people over to your way of thinking, if you are wrong, admit it quickly and emphatically. Let’s face it we are only human and we do make mistakes from time to time. Here is an example to illustrate that fact.

I run on the rails to trails system which starts near Old Ashburn Golf course and continues down past Hubbards and to Lunenburg. I am on the trail almost every day, from walks with my dog to long bike rides on the weekend. Today I was doing a 5K run on the trail and came up upon someone smoking which normally one does not run into very often. To make matters worse I yelled out at them for smoking as I ran past. Exercise is how I control my asthma, but poor judgement on my part is not how you win friends and influence people. So on my run back down the trail I stopped when I saw them and apologized emphatically. Thankfully this person was much wiser than me and accepted my apology.

Own your mistakes quickly and apologize sincerely and emphatically when you commit them. Nobody is infallible. Making mistakes proves we are human, learning from them is how we grow.

Today I am thankful for the kind stranger who forgave my error in judgement, my wife’s birthday yesterday which met all her expectations and a change in format in a zoom call yesterday which allowed me to lean so much from others in my field.

“Never ruin an apology with an excuse.” Benjamin Franklin

I look forward to hearing from you in regard to your mortgage needs.

Patrick

p.s- You can click on this link to start the process whenever you are ready. Schedule your meeting with me here.

p.s.s- I should tell you that I am licensed in Nova Scotia, Ontario(M18001555) & in British Columbia(BCFSA #504098).

p.s.s.s You can download my new mortgage app here