For those who don’t know, we took advantage of the kids two week break to take a little vacation. The reason that I am telling you this is to tell you a story about good service. Something that we far too often take for granted until we experience the complete opposite.
We took a Disney Cruise out of LA down to the Mexican Rivera and it was awesome, and the service was fantastic. Food was great, ship was nice and clean and the staff were wonderful. On the way back home we flew with United airlines from LA to Chicago, during this flight one of my girls became ill and was getting sick. My wife rushed her to the bath room while holding on to an air sickness bag. The bath room closest to us was occupied so my wife took her to the next closest which was in the business class section. No member of the flight crew attempted to help her or check to see if she was alright, in fact an off duty flight attendant sitting in business class told her she could not use that bath room. To top it all off they canceled our connecting flight from Chicago to home and then lost our bags.
The moral of this story is that we should not take good service for granted. We ended up flying Air Canada back home and I doubt we will ever fly United again.
My service promise to you is that I will return calls within 2 business hours, e-mail’s same day and always present the best rates and terms for every situation.