In the financial services industry which I work as a mortgage broker, it is expected that we all practice KYC also known as know your client. Without doing so how can I possibly recommend a mortgage product for their current needed or requirement. When I started doing this 20 years ago there was always a lot of face to face time. The initial meeting to find out their requirements, follow up to gather documents and finely another meeting to sign everything. So there was lots of face to face time.

Now most of my meetings are conducted over Zoho meeting ( virtual meeting software), with follow ups on the phone, text or email. My role as I see it as their mortgage consultant is to present the best possible options and then help my clients decide. There are no cookie … Read more